Your Privacy Matters to Us

1. Information We Collect

We collect information to provide you with reliable moving services, personalized support, accurate estimates, and a seamless overall experience from start to finish through each step of your move. This may include:

Information you provide directly

• Full Name
• Email address
• Phone number
• Messages or notes submitted through our forms

Information collected automatically

• Device information (browser, device type)
• IP address
• Usage data such as pages visited and time spent on our website

We only collect what is necessary to deliver and improve our services, ensuring your experience remains efficient, secure, and fully supported at every stage.

2. How We Use Your Information

Your information helps us understand your needs more clearly and allows us to provide a better, more personalized moving experience in several ways:

• Provide quotes and moving services
• Communicate about your booking or inquiry
• Improve our website and customer experience
• Offer support or respond to questions
• Send important service updates when needed

We never sell your personal information under any circumstances.

3. Sharing Your Information

We may share your information only with:

• Service partners helping us complete your move
• Trusted third-party tools used for payments, communication, or website functionality
• Legal authorities if required by law

We do not share your data for marketing purposes without your consent.

4. Data Security

We take the security of your information seriously and treat it as a top priority.

Our team uses safeguards such as encrypted connections, secure storage, and restricted access to protect your data at all times.

While no system is 100% secure, we work continuously to keep your information safe and up to date with industry best practices and modern security standards.

5. Your Rights & Choices

You have the right to:

• Request access to the personal data we hold
• Update or correct your information
• Request deletion of your data (where applicable)
• Opt out of non-essential communications

To make a request, simply contact us through any of our support channels.

6. Cookies & Tracking

Our website may use cookies to:

• Improve performance and load speeds
• Personalize user experience
• Understand how visitors use our site

You can disable cookies through your browser settings at any time.

7. Third-Party Links

Our website may include links to external sites.

We are not responsible for the privacy practices or content of those websites, and we encourage you to review their individual policies separately to understand how your information may be handled by their respective services.

8. Children’s Privacy

We do not knowingly collect information from individuals under 16.

If you believe a child has provided us with personal data, please contact us as soon as possible so we can review the situation and promptly remove the information from our systems to ensure full compliance and continued user safety.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or improvements to how we handle your information.

The latest version will always be available on this page, along with an updated “LastUpdated” date so you can easily see when any modifications were made.

10. Contact Us

If you have questions about this policy or how your data is handled, reach out anytime at support@relosia.com and our team will be happy to assist you further.